Terms & Conditions

These T&C’s (terms and conditions) apply to all J² Safaris reservations.
J² Safaris is owned and operated by J² adventures Inc.

How to Make a Reservation

The quickest way to make a reservation is to register online. We accept VISA, MasterCard, and American Express credit cards. A non-refundable deposit is required in order to complete the registration process.
For any assistance with this registration process or other trip-related queries, please email Customer Care: [email protected].

The balance of your payment is due 120 days before your trip begins, or as specified in your invoice. You will receive an email reminder 2 weeks before this date.

Payment options include:

Credit Card:
We accept Visa, MasterCard, and American Express. Please consult your card provider regarding any international processing fees. For security reasons, payments over $1,000 cannot be accepted over the phone — please pay online using our secure Credit Card form or via bank transfer.
Domestic Bank Transfer:
Payment should be wired in the same currency that is listed on your invoice. Please add your invoice number as a reference and forward a copy of the transfer receipt by email.
The bank transfer should clearly state the beneficiary’s name [J² Adventures Inc] on the wire transfer as well as the registration number.

Fraud Protection Notice

Protect yourself from fraud by being cautious and vigilant when it comes to online theft. It is crucial to note that J² Safaris / J² adventures will never send an email requesting you to transfer funds to a new account or to redirect a payment. We will never alter our account number or issue additional payment requests without first personally speaking to you and properly identifying ourselves. If you feel uncertain about any communication (scammers often impersonate legitimate companies via e-mail or by calling), halt and contact us directly through our toll-free number listed on our website to discuss any necessary payments. Refrain from responding to suspicious emails or clicking on links or attachments unless you are completely certain of their legitimacy. By following these guidelines and staying vigilant, you can significantly reduce your risk of becoming a victim of fraud.

Late Payment Policy

If the final payment is not received by the due date listed on your statement, J² Safaris reserves the right to cancel your reservation. Reconfirmation may be required to reinstate your booking.

Cancellation Policy

All cancellations need to be made in writing. The cancellation fee depends on the date when we receive written notification of your request to cancel your booking. Please note that your deposit is non-refundable & non-transferable.

Cancellation fees:
Please note that all payments that are received are non-transferable.
Cancellations made 120 or more days prior to departure incur the loss of the deposit.
Cancellations made 119 to 76 days prior to departure incur the loss of 50% of the full trip cost.
Cancellations made 75 days or less prior to the departure incur the loss of 100% of the full trip cost.
Cancellation fees may also include fees from hotels or suppliers, including charges for additional nights.
J² Safaris reserves the right to adjust its terms of payment, including cancelation policies and initial deposits. Please refer to the small print tab on your trip’s webpage or in your proposal for your cancellation policy and fees.

Package Rates
Rates are per person and are based on shared twin room occupancy. In the case of human or computer error, J² Safaris reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided we receive a written cancellation within five days of the price increase notification.

Validity
All prices quoted are based on exchange rates as of the published date and are subject to change without notice. If the U.S. dollar devalues by 3% from the local currency or more, J² Safaris reserves the right to increase prices accordingly.

Not Included
Items of personal nature such as laundry, wines, mineral water, beverages, coffee, tea, food other than part of a menu, passport and visa fees, insurance, and foreign port taxes. Some hotels and lodges provide laundry services, alcoholic and non-alcoholic beverages as part of the stay.

Credit Card Payments

We accept Visa, Mastercard, and American Express for payments made in USD.

Payments are processed online only.
All payments are processed internationally and will appear as “J² adventures” on your statement.
Some credit card companies charge an international processing fee. Please check with your credit card provider to see what international fees you might incur.

Currency Fluctuations

All our program rates are based on tariffs effective on the date of printing. In case of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust the pricing accordingly in order to be able to operate the journey.

Personal Checks

We do not accept personal checks.

Passenger Information

Passengers are responsible to ensure that JJ² Safaris has the correctly spelled name (including any middle names, initials, or hyphens), address, email, and passport details for all passengers. Names printed on the invoice must be written exactly as they appear in their passport. J² Safaris will not be responsible for passengers who receive incorrect documents due to inaccurate information.

If your airfare was booked through us, please note that any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Please note that rebooking your reservations is subject to availability and to an airline rebooking fee. J² Safaris will not be held responsible for the denial of services by a carrier due to any name discrepancy. Reservations are non-transferable. Name changes must be advised in writing.

E-Documents / Travel Documents

Will be emailed to you approximately 21 days prior to departure, provided that full payment is received at least 120 days prior to departure. Passengers are responsible to ensure that J² Safaris has the correct e-mail address. J² Safaris will not be responsible for passengers who do not receive an invoice or documents due to inaccurate information.

Amendments After Departure

The cost of any changes or additions during the trip will be calculated at the local rate at the time of the amendment and must be borne by the passenger.

Passports & Visas

Passengers are responsible for ensuring that they have the proper travel documents and visas.
Electronic visas are required by both Kenya and Tanzania for all visitors. J² Safaris will send you details of how to apply for a visa and what information to use on the application.
Passports should be valid for at least 6 months from your return date. The passport number and expiration date of all passengers on the reservation are required to verify your identity with the hotel upon check-in. Please provide this information before the trip begins to our Customer Care Department.
Names printed on the invoice should appear exactly as they appear in the passport (including any middle names, initials, or hyphens). If airfare was booked through us, please note that any name change, including minor spelling corrections, may require airline reservations to be canceled and rebooked. Please note that rebooking reservations are subject to availability and to an airline rebooking fee. J² Safaris will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing.

Travel Insurance

We strongly recommend that you purchase your own travel insurance. Please discuss land, air, and health insurance options with your insurance provider. Some insurance programs provide more comprehensive coverage when the policy is purchased in close proximity to the initial trip deposit. We therefore, recommend that you secure insurance within 14 days of your initial deposit payment date.

Health Requirements

Please check with your healthcare provider for up-to-date requirements such as any necessary vaccinations for your travel destination.
At present, both Kenya and Tanzania require that you have a Yellow Fever vaccination, and that you bring official documentation of this vaccination with you for inspection.

Customer Service

All customer service issues must be submitted in writing and received no later than 30 days after your return. Refunds are subject to a credit card processing fee plus any hotel and/or supplier charges incurred. Processing of claims will take up to six weeks from the date J² Safaris receives relevant documents. There will be no refunds for unused package trip services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing trips, unused entrance fees, and accommodations. No terms set forth may be changed by anyone other than an authorized representative of J² Safaris and must be documented in writing. J² Safaris is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under the direct employment of J² Safaris.

Flights

Once issued, tickets are non-refundable. Airline schedules and flights are subject to change without notice. J² Safaris is not responsible for penalties incurred for tickets, international or domestic, not issued by J² Safaris due to schedule and/or flight changes. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, J² Safaris will require immediate and full payment of the airfare and airport taxes and fees as itemised on the invoice. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be canceled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.

Airline flight cancellations and delays for any reason are not the responsibility of J² Safaris. Submit your claim directly to the airline. J² Safaris does not guarantee airline response.

Baggage

Confirm baggage limitations with your international carrier before packing. Remember that airlines can change their baggage restrictions at any time.

Luggage allowances on safari flights (especially bush planes) may be more restricted than international flights—often limited to soft-sided bags and specific weight limits. Please check the details provided in your E-Documents for more specific details. J² Safaris is not responsible for lost or damaged luggage. All claims must be filed with the appropriate authorities at the time of incident and documented in writing.

Room Share

Some safari packages offer room-sharing options. If you wish to share a room, let us know at the time of booking. If a roommate is not available, you will be responsible for the single supplement.

Airport Taxes & Fees

All airline tickets are subject to a variety of foreign and domestic government taxes which include security charges, airport facility charges, customs and immigration fees, inspection fees, fuel surcharges, and more. The total of these taxes may vary and are subject to change.
Airport taxes & fees which appear on the invoice reflect the taxes and fees that are applicable when the original reservation is completed. These taxes and fees may vary prior by air carrier. We reserve the right to amend the airport taxes & fees to reflect any changes prior to ticketing.

Safari Lodge & Camp Accommodations

Lodging is included in your trip package. Accommodations may include lodges, and boutique safari resorts. Standards may vary based on location, but we work to provide the best available options with an emphasis on luxury, comfort, and authenticity. Please be aware:

Safari accommodations may be remote and rooms may be smaller or more rustic than standard hotels.
Room preferences (e.g. twin vs double beds, location, views) are subject to availability.
Lodges typically have check-in after 3:00 p.m. and check-out before noon.
Some accommodations may have limited electricity or water pressure, and Wi-Fi may not be available in remote areas.

Children

Minimum age for safari travel varies by journey. Please check the journey page for details. Discounts for children sharing a room as a third person apply only to children under the age of12.

Meals

All meals are included in your journey. Meals may be served at the lodge, in bush settings, or picnic-style during long drives.

Meals are based on buffet or set menu. In general, alcoholic and non-alcoholic beverages are not included, unless provided by the hotel or lodge without charge.

Dietary needs must be communicated in advance.

Transfers

Your safari package includes arrival and departure transfers, which will be detailed in your travel documents and e-mailed to you up to 21 days prior to your departure. If you deviate from the arrival and/or departure dates, and time as specified in your travel documents, you may need to arrange your own transfers. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. J² Safaris or the transfer company will not be responsible for delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, it will be your responsibility to contact J² Safaris directly and/or to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility.

Transportation & Program

Safari transportation includes open or closed 4×4 vehicles, light aircraft, or minivans, depending on the region. Your itinerary is designed with flexibility for wildlife viewing and may shift to take advantage of optimal conditions. Please note:

The pace of the trip is active, with early mornings and long days in vehicles.
Game drive times are approximate and vary based on wildlife sightings and safety.
Wildlife sightings are not guaranteed—nature is unpredictable.

Public Holidays & Seasonal Factors

Certain parks or attractions may close or operate with limited services during holidays. Seasonal factors such as rainy seasons or migration patterns may impact the itinerary.

Itinerary & Lodge Changes

Itinerary and lodge changes may occur due to weather, lodge availability, or wildlife conditions. Substitutions will be made with comparable options where possible. No refunds will be given for substitutions deemed necessary by J² Safaris or its local partners.

Physical Requirements

Safaris involve long drives, bumpy roads, and early mornings. You must be in good health and able to walk over uneven terrain. Some activities involve climbing into high vehicles or walking in sand or bush terrain. You should be able to walk 2-3 miles in a day unassisted and stand for extended periods. Please pack comfortable, broken-in shoes, and consider bringing walking sticks or hiking poles if needed.

If you have mobility issues, you must notify us in writing at the time of booking so we can advise you on appropriate accommodations. Extra costs may apply for necessary modifications.

J² Safaris reserves the right to remove any participant who has not disclosed physical limitations and cannot safely complete the program.

Group Harmony

To ensure the optimal experience for all participants, J² safaris reserves the right to accept, decline, or remove from the safari any individual whose behavior is deemed disruptive or incompatible with the group dynamic or the safety of others. Any resulting costs will be the sole responsibility of the individual.

Responsibility

J² Safaris and its international partners act solely as coordinators of the travel services requested by you. We do not own or operate the accommodations, vehicles, guides, or any other service providers involved in your safari. All travel services are provided by independent contractors who are not agents or employees of J² Safaris.

We assume no liability for injury, damage, delay, loss, or irregularity resulting from the conduct, negligence, or actions of any service provider—including but not limited to safari lodges, game drive operators, charter companies, or hotel staff—unless such damage is directly caused by our own negligence.

Please be aware that travel to remote and wildlife-rich areas involves inherent risks. These include, but are not limited to, encounters with wild animals, uneven terrain, extreme weather, limited medical facilities, and delayed access to emergency services. Participation in safari activities is undertaken at your own risk. J² Safaris is not liable for any illness, injury, or loss incurred during such activities.

It is your responsibility to be informed of any travel advisories or entry requirements related to your safari destination. We recommend regularly consulting the U.S. State Department or relevant authorities prior to departure. J² Safaris shall be held harmless for any consequences arising from geopolitical instability, wildlife incidents, environmental factors, or unforeseen events.

We cannot be held responsible for delays or service disruptions due to weather, changes in transportation schedules, or Force Majeure events—including but not limited to fire, natural disasters, war, terrorism, civil unrest, or government mandates. While we and our partners will make every effort to adjust itineraries appropriately, we reserve the right to modify or cancel any aspect of the trip as necessary for your safety and well-being.

J² Safaris also reserves the right to substitute accommodations, modify the itinerary, or withdraw the safari at any time due to operational requirements or safety concerns.

Legal Agreement
By participating in a J² Safaris trip, you agree that any dispute or legal matter arising from the trip will be subject to binding arbitration in the City of New York. If arbitration fails, litigation will be conducted exclusively in courts located in New York City.

Use of Website
Your use of woocommerce-1544380-6054001.cloudwaysapps.com constitutes your agreement to our terms and policies. We are not responsible for any inaccuracies, technical issues, or the content of third-party websites linked from ours. J² Safaris disclaims liability for any damages arising from your use of our site.

Photography and Promotion
By joining a J² Safari, you consent to the use of any photos or video taken during your trip for marketing purposes unless you inform us in writing before your trip begins. No compensation will be provided for such use.

Privacy Policy
Your privacy is truly important to us. No if’s, and’s or buts!

START PLANNING. LET’S EXPLORE.

Every J² Safari is shaped with intention, ease, and quiet luxury. Share a little about what you are envisioning and we will begin crafting a journey that moves in rhythm with Africa’s beauty.